Frequently Asked Questions

Most teams are up and running in under 15 minutes. There's no hardware to install — workers simply download the Guard Mate Pro app on their existing smartphone and your dashboard is live immediately.

No. All plans are month-to-month with no lock-in. Annual billing is available at a 20% discount, but you're never tied in. Cancel anytime from your account settings.

All data is encrypted in transit and at rest using AES-256. Your worker data belongs to you — we never sell or share it with third parties. You can export or delete all data at any time.

Yes. Guard Mate Pro caches check-in data locally on the device and syncs automatically when a connection is restored. Last known GPS position is retained during signal loss.

Designated managers receive an instant SMS, push notification, and email with the worker's live GPS location. Escalation paths are fully customisable — alerts can roll up to a secondary contact if not acknowledged within a set time.

Absolutely. You can add, remove, or reassign workers at any point from the admin dashboard. Billing adjusts automatically at the start of your next billing cycle.

Guard Mate Pro is designed to support compliance with lone worker legislation including UK HSE guidelines, OSHA standards, and ISO 45001. Automated reports and incident logs provide the audit trail regulators require. Guard Mate Pro is a monitoring tool and does not constitute legal compliance advice — consult your health & safety advisor.